Refund policy

At Arvora Living, we want you to love your new furniture. If something isn't right, we're here to help make the return process as smooth as possible. Please review our return policy below.

Return Window

You may request a return by contacting us within 30 days from the day you received your order.

Once your return request is approved, you will have an additional 15 days to ship the product back to us.

Return Conditions

To qualify for a return, all merchandise must:

  • Be in its original packaging
  • Be returned in the same condition in which it was shipped
  • Be in re-sellable condition (no damage, missing parts, or signs of use)

Returns that do not meet these conditions may not be eligible for a refund or may be subject to a deduction.

Return Authorization (RMA) Required

All returns require prior authorization — no exceptions, regardless of the reason for return.

Before sending anything back, you must:

  • Contact us to request a return
  • Receive a Return Merchandise Authorization (RMA) number
  • Provide tracking information for the return shipment in advance

Returns sent back without an assigned RMA number may not be accepted.

Returns Due to Buyer's Remorse

If you simply changed your mind (buyer's remorse) and the item itself is not defective or damaged, the following applies:

  • The item must be returned in its original packaging and in resellable condition
  • The return request must be made within 30 days of delivery
  • Return shipping costs are the responsibility of the customer

All returns are subject to a 15% re-stocking fee.

Return Shipping Responsibility

Unless the item arrives damaged, defective, or incorrect, customers are responsible for all return shipping costs.

We strongly recommend using a trackable shipping service and purchasing shipping insurance, as Arvora Living is not responsible for lost or damaged return shipments.

Refunds

    Refunds are issued only after the returned item has been received and inspected at our warehouse.

    Once the item passes inspection and is confirmed to be in acceptable condition, your refund will be processed to the original payment method.

    Please allow additional time for inspection and refund processing after the return is delivered.

    How to Start a Return

    To begin a return, please contact our team with:

    • Your order number
    • The reason for return
    • Photos of the item (if applicable, especially for damage or defects)

    We'll review your request and provide your RMA number and return instructions.

    Questions?

    If you have any questions regarding returns, refunds, or order eligibility, please contact us at: info@arvoraliving.com